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Terms and conditions of sale

Awards

The prices in this catalog are indicated in Swiss francs, net amounts, including VAT and guaranteed.
Items covered by a warranty are subject to the conditions of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the article, justified by the accompanying document (invoice) which we ask you to keep carefully. The following are not covered: damage due to poor maintenance, non-observance of the instructions for use, or normal wear and tear.

Availability
Our obligation to deliver is void in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Swiss Kendama. In case of unavailability of a product, we will inform you as soon as possible.

Terms of payment
Payment methods: Paypal payment.

Delivery and transport
Available items are sent by post within 5 to 8 days. A participation on your part is requested only once per order.
Swiss Kendama does not deliver packages to P.O. Boxes and does not deliver merchandise to minors or under guardianship, except with written authorization from parents or guardians.

Return or exchange of merchandise
Items must be returned intact and complete in their original packaging (with labels containing their references), accompanied by the delivery slip, within 7 days of receipt of your package. The shipping costs related to the return are at your expense.

Legal guarantee
Check the condition of the delivered goods without delay to exclude obvious material and manufacturing defects as well as transport damage. In accordance with the law, you are obliged to notify us of any defects or anomalies in the delivered goods to enable us to rectify them.

Data protection
All personal data will be considered confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order.